This website is owned and operated by Hunters and your use of it is subject to the following terms:

This website includes information relating to the law and legal developments. Such information is based on the law of England and Wales unless otherwise stated. It is only intended for general guidance and does not constitute advice.

Whilst we take every care in compiling this website, we do not make any representation or warranty of any kind (express or implied) with regard to its contents or operation.

You may download, store and use information contained in this website for your personal use or for that of your firm or company. You may not republish, retransmit, redistribute or otherwise make such information available to any third party without our express prior written consent.

The copyright in the material on this website is vested in Hunters.

All enquiries regarding this website should be addressed to info@hunters-solicitors.co.uk.

Any dispute on the contents or use of this website or in any way arising out of it shall be governed by the law of England and Wales,  and be subject to the exclusive jurisdiction of the English Courts.

Hunters are authorised and regulated by the Solicitors Regulation Authority under reference 344100

Investments

Please note that this firm is not authorised under the Financial Services and Markets Act 2000, but we are able in certain circumstances to offer a limited range of investment services to clients because we are members of The Law Society. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide.  For more complicated matters we may refer you to someone who is authorised by the Financial Conduct Authority.

Insurance

As mentioned, this firm is not authorised by the Financial Conduct Authority.  However, our name is included on the register maintained by the Financial Conduct Authority, so that we can carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts.  This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority.  The register can be accessed via the Financial Conduct Authority website at http://www.fca.org.uk/register

Disclaimers

Whilst we make every effort to ensure that the information shown on our website is accurate and up-to-date, the website is provided without any representation or warranty of any kind, whether express or implied, including, but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose whether or not communicated to Hunters, compatibility, security or accuracy.  To the extent permitted by law, Hunters will not be liable for any loss (whether direct, indirect, or consequential) or damage whatever, including, but not limited to, the loss of business, profit, opportunity or data arising from or in connection with the use of the website, and in particular Hunters shall not be liable in the event that provision of the website is interrupted, or that it or the server supporting it becomes subject to defect, virus or malfunction giving rise to harm or loss.

Indemnity Insurance

Details of our compulsory professional indemnity insurance are as follows. Our insurer is QBE Insurance (Europe) Ltd Plantation Place, 30 Fenchurch Street, London, EC3M 3BD.  Cover under our policy with QBE Insurance (Europe) Ltd will extend to acts or omissions arising out of Hunters’ professional business, wherever they occur.

Equality and Diversity

We are committed to promoting equality and diversity in all our dealings with clients, employees and third parties. Please contact us if you would like a copy of our equality and diversity policy.

Complaints

We are committed to providing high-quality legal advice and client care. If you are unhappy about any aspect of the service you receive or about the bill, please contact the partner named in the Client Engagement Letter in the first instance. If you remain dissatisfied please contact our Complaints Partner, Peter Robinson. We have a written procedure that sets out how we handle complaints which is available on request. We have eight weeks to consider your complaint. If we have not resolved it within this time, you may complain to the Legal Ombudsman. If you are not satisfied with our handling of your complaint, you can ask the Legal Ombudsman to consider the complaint. The Legal Ombudsman can be contacted at:

PO Box 6806, Wolverhampton, WV1 9WJ

0300 555 0333

enquiries@legalombudsman.org.uk

www.legalombudsman.org.uk

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). Generally, the Legal Ombudsman deals with complaints relating to acts or omissions that happened after 05.10.10. The Legal Ombudsman deals with complaints by consumers and very small businesses. This means some clients may not have the right to complain to the Legal Ombudsman, eg charities or clubs with an annual income of more than £1M, trustees of trusts with asset value of more than £1M and most businesses (unless they are defined as micro-enterprises). This does not prevent you from making a complaint directly to us about the service you have received or about the bill.

If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, you may also be able to submit your complaint to a certified alternative dispute resolution (ADR) provider in the UK via the EU ‘ODR platform’. The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts. The ODR platform is available to consumer clients only, ie where you have instructed us for purposes outside your trade, business, craft or profession. The website address for the ODR platform is: http://ec.europa.eu/odr.